At the doors of production | Wooting two HE | Update #3

A long awaited update. I was struggling to find the time and clarity that I needed to make this update. While reviewing the DVT (final) sample, I decided to create a video update. The following topics are covered and also time stamped in the update video:

  1. Wooting two HE – Batch 1 production
  2. Wooting two HE – Batch 2 production
  3. Express shipping option
  4. Review DVT (final) sample and taking a closer look
  5. How to upgrade to PBT keycaps
See video timeline to skip to different sections

TL;Didn’t watch

18 June, 2021 update: Upgrades and keycaps are now available. Text was edited to reflect this.

Wooting two HE batch 1 and batch 2 will be produced at different times. Batch 1 will go into mass production on the 6th of July. The lead time to delivery includes two logistical phases.

  1. Factory to warehouse
    1. We will divide the batch into 2 shipments, 1 by Air, 1 by Sea. Air can take up to 2 weeks; Sea can take up to 6 weeks. The Airfreight shipment will be a buy-in option if you want an express delivery and shave off a lot of time. This is expected to cost an additional 10 EUR/USD 12 EUR/USD. Check our Wooting two HE | Update #3 email how to upgrade.
  2. Warehouse to the front door (last mile)
    1. The last mile shipments in the USA can take up to 1 week depending on the state. Within the European Union (EU), it will take anywhere between 2-5 business days. International (outside EU/US) this can take anywhere between 1 to 4 weeks. We will offer a DHL Express option to International orders from selected countries. If this option is available, we will contact you.

Batch 2 will have the same express logistic options, however, there’s a different factor glooming over the delivery date. Originally, we could have mass produced batch 2 at the same time as batch 1. That drastically changed when the start of May the Hall Effect sensor supplier reported that their production resulted in a lower sensitivity sensor. Lower than our specification. We already had the Batch 1 sensors in stock since January, this Hall Sensor production was specifically for Batch 2.

The Hall Effect sensor measures the proximity of the magnet residing inside the switch stem. It’s the key component to create analog input magic. When the sensitivity is lower, it means we won’t be able to get an actuation point of 0.1mm and it’ll be closer to 0.3mm. Regardless of the result, we simply do not want to sacrifice these specifications in favor of an earlier production date. We deliver on what we promise.

Integrated Circuit (IC) components suffer major lead times at this time. When discussing the next possible delivery date for a new production, it was estimated at October/November 2021. Unacceptable of course. The supplier tested a different route by reworking the lower sensitive sensors. This process involves recalibrating the sensors in one of its production processes. This is usually avoided because it can come with a high defect rate. It’s otherwise impossible to change when the sensors are already packaged in their housing. In this case, it was all still on the wafers 🙏..

The supplier reworked a few wafers and measured the defect rate. It is estimated at 10-15%, which is surprisingly good. This route would bring down the delivery date to the start of August. Not in time for our schedule, but considering current IC market conditions, far better than the alternatives. I expect Batch 2 to go into production by the start of September (this includes safety padding). We have weekly update reports from the supplier and are on top of this.

We now have ://blank double-shot PBT keycaps on our stores and available for purchase as an upgrade for the Wooting two HE. ://blank is a new brand we created to offer more alternative or complementary products that don’t fit the Wooting mission/brand. If you would like to add these keycaps to your existing Wooting two HE order, check the Wooting two HE | Update #3 email we sent you or contact social@wooting.io if you didn’t see the email.

Thank you for the support and patience, and as always, you’re welcome to ask questions and reach out.

<3,

Calder Limmen

CEO

Calder Limmen Written by:

Co-founder & CEO at Wooting.

10 Comments

  1. Mark
    June 17, 2021
    Reply

    Hi Calder,
    Batch 2 backer here, I wanted to ask if you can provide some reassurance that the reprocessed Batch 2 HE sensors will be tested for defects and will match the specifications of Batch 1. I know you guys really care about quality, and I appreciate you being very transparent about the process, this is really nice to see.

    But overall it would be nice to have a little more reassurance that the Batch 2 sensors will be just as good as those used with Batch 1. I don’t know if the defect rate you mentioned is going to be per-board or per-key, but it in the case of the latter, it would be sad if some keys worked fine while others had a radically different calibration. If you guys aren’t planning to test each key for defects, is there some means by which people with defective keys/boards could fix their problems?

    Thanks and keep up the great work!,

    Mark

    • June 17, 2021
      Reply

      Hi Mark,
      That’s an excellent question. The defect sensors are already spotted and separated from the wafter before it’s packaged (into a small plastic box for SMT). We will receive all the sensors on a reel, all QC tested and approved within our specifications.

      In addition, we test every single key on each keyboard during production with a custom made analog testing machine. You can see the machine here:
      https://youtu.be/ltouiAkpv90?list=PLUwyc5IrGTnwlo82_tFjK0kHmssyCqGAT&t=75

      This will basically press down every key and double-check the analog signal. When it’s outside our specifications, then it’s taken out of the line. To simplify, our specification for Lekker switch model keyboards is: read x value no keys pressed (sensor can detect all keys in resting position), read x value all keys pressed (sensor is not 100% saturated yet).

      Lastly, to retain the longest lifetime for the keyboard and that every environment is different, we already anticipate that the signal will never 100% stay the same, therefore automatically calibrate all keys every time you plug in the keyboard.

      I hope that clarifies and assures you don’t need to worry about it 🙂

  2. Mark
    June 17, 2021
    Reply

    Thanks so much for the response Calder, this is really good to hear, and I’m feeling much better about it! Again, top praise to you guys for being so transparent, and on it when it comes to answering questions, this really helps build trust and loyalty for the community because we feel you are always being honest and will even give us the bad news.

    Speaking personally regarding the delays, I really don’t mind much because I understand they can easily occur, in a complex process like this, and I would rather give you guys the time to make a product you are happy with than put you under extreme pressure to deliver quickly.

    Cheers!

  3. Brad
    June 17, 2021
    Reply

    Calder,
    You are doing an excellent job! All the bumps and sizeable obstacles in the road you have handled quite well and the transparency simply could not be any clearer. Do not let any other backer convince you otherwise. As you’ve already shown and stated in the video, do not concede to any supplier and continue to stand behind the quality you, and those who support Wooting, come to expect.
    To the other backers out there. I placed my order in Feb so I’m in batch 1. I have been watching, reading and waiting and will continue to do so with humbled patience. This is not simply about purchasing a new keyboard. This is also about putting faith in the type of companies we need today that are rare to find with this kind of mission, quality, support and again, transparency.

    Stay diligent and keep up the good work, Calder and team!

  4. Brad
    June 17, 2021
    Reply

    I did forget one thing. Thank you also for the upgrade options! Much appreciated! I grabbed all three.

  5. Michael D Jones
    June 17, 2021
    Reply

    When was the cutoff for Batch 1?

    • June 18, 2021
      Reply

      Next week we’ll launch a webpage where you can check live which batch the order is in.

  6. Brad
    June 17, 2021
    Reply

    From update 2:

    Batch 1 or 2 – what can I expect?
    If you placed an order before the 18th of March, then you’re in Batch 1. If you placed an order after the 18th of March, you’re most likely in Batch 2. If an order gets canceled in Batch 1, we move the earliest Batch 2 order in its place.

    (full details here> https://blog.wooting.nl/buckle-up-wooting-two-he-update-2)

  7. Michael D Jones
    June 18, 2021
    Reply

    Okay, thanks. My order was in February, so I should be in batch 1. I already have the wrist cushion, but I added the other 2 items, the expedited shipping and the key caps today. Can’t wait to get my Wooting. Thanks for the hard work that you guys have put in.

  8. Steiner Michael
    June 28, 2021
    Reply

    I also orderd months ago, I dont know Batch 1 or 2, i dont know.
    But I hope soon

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